I am also very proud to be invited to speak at Ask Direct (Damian’s agency)’s Summer School in Sept 2016. Click here to find out more about the event.
- Stewardship 3 Easy Steps Presentation Slides
- Customer Care Feedback Handling Guide Mini Give Away
- Customer Care Training - Module Overview (Pareto)
- Donor Feedback Log Template
- Examples of lovely thank you communications
- Nice donor cards from Maude at Children of the Street Society
- Example welcome program
- Should we thank? Proof in numbers? AND how to construct a thank you test.