This blog is a plea for help. Please write comments to help charities overcome credit card expiry issues.
For years charities in Australia, UK, Canada and almost certainly more countries have been able to continue to process donations on a monthly basis from people who have made an ongoing commitment to that charity. Often credit card expiry dates would go by, without the donor's details being updated. Credit card processing companies have just let the donations continue.
A client of ours recently found out their bank is about to stop this practice.
Of course, we all know that charities should take opportunities from phone calls and even appeals to capture up to date expiry dates - every phone call, even a 'failed sale' should update credit card expiry dates.
From the fundraisers out there who read this blog - and from the commerical people who deal with a similar issue, please can you post some comments with some ideas of how to help?
Thank you!